Frequently Asked Questions
Find answers to common questions about our services, cleaning processes, scheduling and how we work with commercial clients.
General
Yes. We offer free, no-obligation site inspections and tailored quotations based on your premises, cleaning requirements and preferred schedule.
We provide professional cleaning services for medical clinics, allied health practices, professional offices and commercial workplaces.
We service Melbourne’s CBD, inner west, western suburbs and north-west corridor — including Footscray, Yarraville, Sunshine, Point Cook, Werribee, Essendon and around 60 surrounding suburbs. If you are unsure whether your location is within our service area, please contact us.
Yes. OXTON is owner-operated, allowing clients to communicate directly with the business owner and receive a more personalised service experience.
Yes. Most of the timing depends on your existing agreement — its notice period and any minimum term — so it’s worth checking that before setting a start date. A written scope is agreed before the first service.
Medical & Healthcare Cleaning
Yes. Medical centres, GP clinics, physiotherapy and allied health practices across Melbourne are a core focus of OXTON.
Yes. Our cleaning processes are designed around recognised infection prevention and control principles suitable for healthcare environments.
Yes. Clinic cleaning is normally scheduled outside consulting hours to minimise disruption to patients, staff and daily operations.
Service & Scheduling
We offer daily, weekly and customised cleaning schedules based on your workplace requirements.
Yes. We work with businesses to schedule cleaning at times that minimise disruption to staff, visitors and operations.
Yes, wherever possible. If cleaning is needed outside your regular schedule, contact us to discuss whether we can assist.
Security & Trust
Yes, wherever possible. We assign a consistent cleaner to your site so they understand your space and expectations.
Yes. Client access information is handled confidentially and managed using documented procedures.
Quality & Standards
Cleaning is completed against the agreed scope, with each visit recorded and any issues identified and addressed as needed.
If an issue is identified, we encourage open communication so we can address it promptly and work towards a resolution.
A written scope for your site, a Certificate of Currency, the Safety Data Sheets for the products used on your premises, and a record of what is completed at each visit. OXTON can provide each of these on request.
Pricing & Quotes
Pricing is based on factors including the size of your premises, cleaning frequency, site requirements and access considerations.
After completing a site inspection, we aim to provide a clear proposal outlining the recommended cleaning approach and pricing.