Frequently Asked Questions
Find answers to common questions about our services, cleaning processes, scheduling and how we work with commercial clients.
General
Yes. We offer free, no-obligation site inspections and tailored quotations based on your premises, cleaning requirements and preferred schedule.
We provide professional cleaning services for medical clinics, allied health practices, professional offices and commercial workplaces.
We service Melbourne’s CBD, inner suburbs, western suburbs and north-west corridor. If you are unsure whether your location is within our service area, please contact us.
Yes. OXTON is owner-operated, allowing clients to communicate directly with the business owner and receive a more personalised service experience.
Medical & Healthcare Cleaning
Yes. Medical clinics and allied health practices are a core focus of OXTON.
Yes. Our cleaning processes are designed around recognised infection prevention principles suitable for healthcare environments.
Yes. Most healthcare cleaning services are completed after hours to minimise disruption to patients, staff and daily operations.
Service & Scheduling
We offer daily, weekly and customised cleaning schedules based on your workplace requirements.
Yes. We work with businesses to schedule cleaning at times that minimise disruption to staff, visitors and operations.
Where availability allows, we can arrange additional or one-off cleaning services outside your regular schedule.
Security & Trust
Where practical, we aim to provide consistency by assigning familiar cleaning personnel who understand your site and expectations.
Yes. Client access information is handled confidentially and managed using documented procedures.
Quality & Standards
We use documented cleaning procedures, structured processes and ongoing communication to help maintain consistent service quality.
If an issue is identified, we encourage open communication so we can address it promptly and work towards a resolution.
Yes. Regular reviews help ensure cleaning standards continue to meet client expectations.
Pricing & Quotes
Pricing is based on factors including the size of your premises, cleaning frequency, site requirements and access considerations.
After completing a site inspection, we aim to provide a clear proposal outlining the recommended cleaning approach and pricing.